Customer Service and Customer Experience

If your business sells products or services, customer satisfaction should be top priority. Provide your customer service tips here.

Study about customer support issues

Helparo 311 views 2 comments 0 points Most recent by rockyjim June 5
5 ways to get your brand to the next level

ryano 514 views 5 comments 0 points Most recent by Ulla Otterstål May 25
Call Center Help

rholbrook 415 views 5 comments 0 points Most recent by Ulla Otterstål May 25
How to deal with the angry customers!

Pimwipa 2.5K views 14 comments 0 points Most recent by Ulla Otterstål May 25
Which one's better? NPS or CSS?

Onchie 1.2K views 5 comments 0 points Most recent by JasonX April 20
How to find correct phone system for business?

Mike Levin 2 views 0 comments 0 points Started by Mike Levin February 27
Books about Customer Service?

Onchie 500 views 4 comments 0 points Most recent by Ryan O'Bleness February 8
Who uses a Virtual Assistant?

Crawford 650 views 7 comments 0 points Most recent by ankit007 December 2016
How to spend less time on customer support

Helparo 465 views 2 comments 0 points Most recent by anushkachhakrabarti November 2016
Posting an e-guide without killing one's own business

ElBarto 127 views 0 comments 0 points Started by ElBarto October 2016
Most awkward customer support ticket

Helparo 195 views 0 comments 0 points Started by Helparo September 2016
Assistance selling in UAE and buying gemstones

SantoC 178 views 0 comments 0 points Started by SantoC October 2015
Market research in Poland

RomanPisarski 186 views 0 comments 0 points Started by RomanPisarski July 2015
Learn why Human-Centered Design Matters

GobySavvy 202 views 0 comments 0 points Started by GobySavvy July 2015
Make a memorable 404 error page that users enjoy and remember.

GobySavvy 189 views 0 comments 0 points Started by GobySavvy June 2015
UX and Developer Should be Separate Roles

GobySavvy 170 views 0 comments 0 points Started by GobySavvy June 2015
Some insights tips and tricks based on psychology and design.

GobySavvy 170 views 0 comments 0 points Started by GobySavvy June 2015
Google's principle to increase mobile engagement

GobySavvy 167 views 0 comments 0 points Started by GobySavvy June 2015
Useful tips about Mobile payments UX principles from Google

GobySavvy 168 views 0 comments 0 points Started by GobySavvy May 2015
Use Google's mobile usability principles.

GobySavvy 172 views 0 comments 0 points Started by GobySavvy May 2015
Customer Segmentation

dnparker 208 views 2 comments 0 points Most recent by jasonburton May 2015
Customer engagement tools

jwinkler 167 views 0 comments 0 points Started by jwinkler February 2015
Are loyalty rewards still effective for customer service?

Onchie 194 views 1 comment 0 points Most recent by martina January 2015
How to pacify irate customers?

Onchie 167 views 0 comments 0 points Started by Onchie November 2014
Customer service ideas for the holidays?

Onchie 163 views 0 comments 0 points Started by Onchie November 2014