Ideas on customer retention
I`d like some ideas, rather, a "what do you do?" thread about customer retention.I`m in the computer/internet services market and I do little things like show an active interest in my customer`s businesses by sending them occasional blog posts and book ideas specific to their niche.Like "Hey John I thought you might find this interesting, T"Something as simple as that.What do you do? (I`m mining for ideas...)
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