How we can provide better services to customers?

John G. AnaiJohn G. Anai subscriber Posts: 73 Bronze Level Member
help me..

Comments

  • AishleyAishley subscriber Posts: 27 Bronze Level Member

    You should know about your customer's actual requirements and compare with available services in market. Is the services sufficient enough? Are customers happy with them? What is the feedback of customers.

    Try to provide customers with flexible options to choose as per their requirements and try to provide maximum support from your side, this is a way to improve customer services.

  • Ross-lewRoss-lew subscriber Posts: 11 Bronze Level Member

    The best tip here that could be given is be responsive. There is nothing worse than non-responsiveness to a customer. Moreover, always ask for feedback. Sometimes customers themselves can help you improve your customer service.

  • John G. AnaiJohn G. Anai subscriber Posts: 73 Bronze Level Member

    Thank You for gave your reply.

  • MarkHenryMarkHenry subscriber Posts: 22 Bronze Level Member

    You should always reply to your customer then fulfill their questions. That's it! 

  • Jessie HookieJessie Hookie subscriber Posts: 215 Silver Level Member

    Tips for providing excellent customer service:

    1. Know Your Product or Service
    2. Be Friendly
    3. Say Thank You
    4. Train Your Staff
    5. Show Respect
    6. Listen
    7. Be Responsive
    8. Ask for Feedback
    9. Use Feedback You Receive
  • emilywatsonemilywatson subscriber Posts: 1 Member

    Delivering timely and quality customer service is your way to establish a strong relationship with your customers. You should understand how your company’s products and services benefit your customers and what their pain points are. You should keep in place multiple methods of communication, through which your customers can contact you. If your business has social media platforms, your customers may contact you directly through those platforms and they would expect your staff to respond to them as early as possible. You may choose to fulfill your customer service requirements in two ways- either you set up an in-house customer service team that can provide assistance to your customers and solve their queries or you may assign this responsibility to another company that specializes in delivering call center support services to other businesses. Keeping in-house customer service staff may cost you more in terms of infrastructure and resources and so you may choose to outsource your customer service operations to another company that provides a wide range of call center services including troubleshooting, CATI research, market analysis, etc.

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