WE'VE MOVED!
We are proud to announce our NEW community destination. Engage with resident experts and fellow entrepreneurs, and learn everything you need to start your business. Check out the new home of StartupNation Community at startupnation.mn.co
We are proud to announce our NEW community destination. Engage with resident experts and fellow entrepreneurs, and learn everything you need to start your business. Check out the new home of StartupNation Community at startupnation.mn.co
Raving Fans vs. Satisfied Customers

We talked at one point about customer service pertaining to the "Bakc in 20 Minutes" sign. And I have always been an AVID believer in the book "Check out Guy`s blog! SolidGrnd2007-1-24 17:35:51
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Comments
Customer satisfaction is when the company meets the expectations of the customer. Company promises certain things to the customer and this promise is kept then the customer is satisfied.
Customer delight is when company creates a wow factor the customer. It does something that is beyond the expectations of the customer.