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What are the steps involved in business process improvement?

Alex RiyaAlex Riya subscriber Posts: 2 Member
edited April 2017 in Business Planning
anyone explain how BPI help for the business


  • ItsSherryTeeItsSherryTee subscriber Posts: 20 Bronze Level Member
    If I were in your shoes, I would initially search for 'business process improvement' on YouTube, Vimeo etc., whereby in your own time, you can learn from the experts.

    Upon sufficient research and self-study, organize your remaining 'specific' questions then seek the answers from forums where others who deal with business process improvement hangout.

    Of course, there are numerous books on the subject at the library (local university or through a local system), Amazon (used books are popular), etc.

    Even ask those who you know or even who you don't know in your organization. Truly 'smart people' don't consider your questions 'dumb' as many think what's dumb is not seeking the answers. BUT... do your own due-diligence FIRST though before asking folks in your organization. You probably know why...chatter, gossip & distortion runs rampant in corporate sometimes because of silly competitiveness whether real or perceived.
  • helenbloghelenblog subscriber Posts: 12 Bronze Level Member
    Establish the Foundation;
    Draw the Process Map;
    Estimate Time and Cost;
    Apply Improvement Techniques;
    Create Internal Controls, Metrics and Tools;
  • YourRetailCoachYourRetailCoach subscriber Posts: 30 Bronze Level Member

    • Establish the Business

    • Make a business model

    • Know the Estimate Time and Cost

    • Apply unique Techniques

    These are some of the few of the steps involved in improving business process.

    YRC is a Management Consulting Company, especially for the B-C Sector. Our expertise lies into designing of Standard Operating Procedures, Franchise Development, Strategy & Operations services, Process Audits & Training. 
  • McCandlessMcCandless subscriber Posts: 52 Bronze Level Member


    There are some criteria based on which business processes are improved. If you are a businessman and you know the basics of running that business then depending on that business, you have already came half way for improving the business.

    Placing this idea in a general context, there are three things, most essential for improving the efficiency of business and expanding it.

    First being, “Never ignore the employees”, while working in a firm what do the employees expect to get for doing their work more efficiently and effectively; counting in the budget, provide them with as many resources as possible for doing their work, as if they are staying in a good environment with all the resources they require, there productivity will increase in no time. “Charity begins at home”, carve this line on your mindset if you want to run a good business.

    Secondly, “Never ignore customers’ feedback”, being good in business comes naturally with having good relations with the clients and managing the customers well. No matter, whether the feedback is good or bad, read it, understand it and work on it. If the product is good, think about how can you improve the quality and if the product is bad, well, you can always find scope for improvements if you look for. “Customers are godlike”.

    Final of all, “Never ignore the market”, a business is in good state if its running good, but it will be great if you are providing something that your competitors aren’t providing. Know your competitors and the see the methods they are running their business with, it will help you expand your horizons. “Keep your enemies closer.”

  • Helen LarsenHelen Larsen subscriber Posts: 58 Bronze Level Member
    The first rule for improving business processes is to automate everything possible.  
    Because you need to collect and analyze a huge piece of information.
    You have to find a good CRM software. It plays a vital role for building strong and long-termed relationships with your customers.
    Then you should choose a 
    Self-Employment Tax Software for reports and financial control, e.g. QuickBooks.
    And also there are a lot of free apps at Freebie.Supply.

    Good luck!
  • CurtisMLeeCurtisMLee subscriber Posts: 34 Bronze Level Member

    1) Identify the Need for Change: The first step in the BPI process is to identify the need for change. A useful way to discover improvement opportunities is by conducting a process audit. The audit will identify current issues or potential risks for your company. From the audit report you will be able to prioritize your areas for business improvement. At this stage, you should also review how each process impacts your organization, resources and stakeholders (employees, customers, students, partners, suppliers, etc.).

    2) Analyze Current Process: Once you have decided which process you are going to improve you need analyze the current procedure. This way you can fully understand the process from A-Z and set realistic improvement objectives. Regardless of the tool you choose for analysis (process mapping, operational surveys, cause/effect analysis, etc.)  you should consider the following questions:

    • What in the process is broken?
    • Which steps in the process create roadblocks?
    • Which step requires the most time to complete?
    • Which step causes the most delays?
    • Are there any steps that cause costs/resources to go up?
    • Are there any steps that cause quality to go down?

    3) Obtain Commitment and Support: The third step in the process is to solicit senior management commitment. This is possibly the single-most important element in the process as the success of the project hinges on managerial support. At this stage you need to clearly present the necessity for change and how it impacts the organization. It is crucial that management understands the need for change to ensure they will support recommendations. As process improvement can be time and resource intensive upper-management support is a must.

    4) Create Improvement Strategy: With the process analysis phase completed you need to develop your strategy. It is recommended that you include what steps in the process are broken, why and how they should be improved and any financial and resource implications. Answering how the process can be improved is a springboard to create your improvement objectives. It is recommended that you set realistic and measurable objectives that align with your overall strategic goals.

  • Gregory101Gregory101 subscriber Posts: 51 Bronze Level Member


    • What you are doing NOW
    • What you SHOULD be doing based on business goals/metrics
    • Determine the differences - these are GAPS in your operations
    • Make a plan for how to resolve the gaps.
  • saravanansaravanan subscriber Posts: 389 Silver Level Member
    Map processes
    Analyze processes
    Remodel processes
    Execute new processes
    Monitor and continue improvement

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