10 why business needs providing Online Customer Service

PaulFrederickPaulFrederick Posts: 1subscriber

Comments

  • ryantcryantc Posts: 0subscriber
    These are some great points. Here are some additional basic rules regarding customer service.
    1. Educate your employees
    Good customer service is a team sport. One weak link in the chain can lead to a negative experience that affects your business and your bottom line. Educate employees on your rules for customer engagement. You may want to begin with a set of simple rules, such as be courteous, listen carefully and be prepared to say “yes” rather than “no.” The best way to teach is by example. If you treat your employees well, they’ll be more likely to treat your customers well, in turn.
    2. Seek opinions from your customers
    After you and your employees, nobody knows more about your business than your customers. They can be your biggest fans or your harshest critics. Ask them how you’re doing, what they like about your business and what they don’t like. This isn’t about collecting compliments, so open the channel to all customers. Negative feedback can be especially helpful, though it can be a little uncomfortable. So put mechanisms in place for anonymous feedback, such as a “Contact us” button on your website.
    3. Treat your best customers better
    While all customers deserve to receive courtesy and respect, your long-term and loyal customers merit treatment that goes above and beyond. Special offers, loyalty programs and appreciation events can help give your best customers something extra. Far from alienating new customers, these programs demonstrate that loyalty has its rewards.
    4. Admit mistakes, then make them right
    Nobody’s perfect, and your customers probably understand that. If you make a mistake, acknowledge it, apologize and then move quickly to correct it. Use the opportunity to improve your business processes and let customers know what actions you took to prevent the mistake from happening again. Customers may feel more comfortable doing business with you when they see that you took the problem seriously.
    5. Say “Thank you”
    The key to customer loyalty can be embodied in two simple words: Thank you. Nothing else sets the tone for your relationship with your customers better. Essentially, every “thank you” says, “I appreciate your business and I won’t take it for granted.” And it can be just as powerful whether it’s delivered in person or on a printed page. E-mails, invoices and advertisements are all opportunities to let your customers know how important they are to you.
     
  • PaulFrederickPaulFrederick Posts: 1subscriber
    Thank you for great opinions.
  • mnarcisomnarciso Posts: 0subscriber
    For online businesses especially an E-commerce websites online customer service support is relevant so customers can get assistance when they need immediately.
  • OnchieOnchie Posts: 11subscriber
    Online customer service is also important as it is another portal to communicate to your customers. Chat and email would be in good use for this purpose. On the other hand, companies are now turning to social media for their businesses. If that would be the case, you need to make sure that you provide a quick response to inquiries as social networking sites receives real-time updates.
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