Advice on accepting phone orders
jlukasavige subscriber Posts: 2
edited April 2007 in Sales
I have a service business and require payment up front. I had too many folks not showing up for appointments, so I decided to start requiring a paid deposit, which I sent through PayPal via email. Some people still would not pay on time and as a result, I lose that appointment time because they don`t show up.I`m ready to charge in full or maybe even 1/2 when I book the appointment on the phone. I`ve searched the forums and found mostly stuff for retail and web merchant accounts, although I have a few ideas including NOVA, which is looking about the best so far, or even Truth in Processing.Does anyone have any suggestions or opinions for collecting payment over the phone? I would most liklely accept at least Visa and MC, but I would also like to accept check payments and possibly bank draft.Thanks!
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Something to consider. If you are charging deposits for a future service you are going to provide, regardless of whether they give you the credit card information over the phone or not, you`ll probably want to have some sort of signed invoice from your potential client. In that invoice you would want to have the amount of deposit charged and that it is non refundable (if it is indeed non refundable). While this signed documentation wouldn`t necessarily be required, it is almost your only defense against a chargeback.
Are these financial consulting sessions done face to face or over the phone?
With the virtual terminal, you`ll be able to log in to your account to run transactions anywhere you are located where you have access to the internet.
Make sure you get all the "fine print" with the costco deal. Be sure to read the thread I started and talk to them about the fees listed in my post: ?TID=4393
All Costco lists on their website is: Mail Order/Telephone Order 1.99% + $0.27/transaction. In the fine print at the bottom it says there is a $20 monthly minimum. Make sure you understand how a monthly minimum works, it means that you need to be above roughly $1250/month in Visa/MC sales to clear it. It also states that Rewards Cards process at a higher rate. So the question you really need to ask is what is their Non Qualified rate, which is not disclosed on their page. You might also want to check if they have an AVS fee (Address Verification). If they have one, you can add an extra $.05 to $0.10 to every transaction. Also, check how much they are selling their equipment for.