India Outsourcing Potholes?

teddysspirit

We`re considering outsourcing our data entry process to India. Anyone have any suggestions or warnings?

TheBackupMan

Obviously, every business owner is going to make decisions that suite his or her business.  Outsourcing can be done well or it can be done horribly.  I`ve seen the horrible side of it, and it involved a company from India.
Why wouldn`t you consider outsourcing to a business in your own community?  I`m sure you could find reasonable rates locally, and it will help keep your local economy going, instead of India`s.

teddysspirit

Thanks for the input.

ToddF

Well when I was at Ford we had some applications outsourced
and the programming was decent (you better have excellent documentation) however
the English documentation for the application was written extremely poor....like
the person didn`t really know English, maybe they could speak it but not write
it. It all depends on who does it over there, again at Ford I worked with
people from India and most were good at both speaking and writing but all of
them said you have to be careful who does it. I would think you could find
someone for min. wage to do the job and be done with it.

pepperlegal

Depending upon the nature and type of data being provided to the outsourcer, you may have certain data security and privacy issues.  Some of this data is regulated (depending upon your industry), so there are certain rules and guidelines to which any outsourcer must adhere.  Remember, at the end of the day, if the outsourcer can`t comply, YOU are responsible.From a business perspective, you lose close project management ability when you outsource, so the ability to quickly make changes and updates to systems or projects decreases significantly.  At the end of the day, you need a very comprehensive and detailed agreement with the outsourcer to handle these, and other matters.