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How To Engage Customers In The Most Effective Way?



  • paulaustinpaulaustin subscriber Posts: 3 Member
    The way in which businesses engage with customers has fundamentally changed—in part
    because the predictability of interactions has vanished. Customers can now interact with
    brands from multiple touchpoints (Web, mobile, social, retail stores, kiosks); however, they cite
    cross-channel inconsistency as their #1 complaint.1Introduction To succeed in the multichannel world,
    businesses must shift from channel-centric organizations to customer-centric organizations.
    The best way to achieve this transformation is to connect internal data, teams, and
    technologies to drive cohesive personal experiences that increase engagement, sales, and
    loyalty across channels. (docsbay.net/oracle-white-paper-february-2012)
  • Jessie HookieJessie Hookie subscriber Posts: 351 Silver Level Member

    5 ways to engage customers:

    1. Offer customers real value.

    Engagement marketing means leading with content, not products. And that content must be genuinely useful to your customers for it to be a meaningful engagement strategy.

    2. Build a community.

    A key part of engagement marketing is giving customers an opportunity for a dialogue—not only with your brand, but with each other. You can get the conversation started by asking for opinions and insights, weighing in on interesting trends, and bringing customers together in online social-sharing communities.

    3. Inspire people.

    People value useful information and convenience, but they also want to be inspired!

    4. Provide entertainment value.

    In addition to being inspired,customers like to be entertained—a huge opportunity for engagement marketing.

    5. Keep the conversation going

    The ultimate goal of engagement is to build an emotional connection with the brand. It’s a process that leads to intimacy and advocacy. It’s not a single transaction, but an ongoing conversation. You can’t expect customers to tune in only when you have a product to launch. You need to have a constant presence.”

  • AishleyAishley subscriber Posts: 27 Bronze Level Member

    Identifying your customer's needs and observing customer behaviour is helpful way to learn about your target audience and this help in creating your customer engagement strategy. There are multiple customer engagement ideas that can be used in your business effectively to increase the engagement rate. Using right tactics for your business provides the required results.

  • Aditi RaoAditi Rao subscriber Posts: 27 Bronze Level Member
    edited November 2020

    Marketing is all about to understand customer's needs and provide them a good service that they actually wants and for this, it is important to connect with them. Below are some ways through which you can increase your customer base.

    • By building a emotional connection with your customers.
    • By knowing the requirements and needs of your customers.
    • Engage your audience by giving them satisfactory replies on forum sites.
    • Social media engagement strategies are also useful to improve customer base.
    • Share some photos and videos and held contests and quizzes. Offer some prizes for participants or winners.
    • Share valuable content with your audience.
    • product videos, explainer videos and product review videos are also helpful to engage your customers.

  • DanwDanw subscriber Posts: 16 Bronze Level Member
    edited November 2020

    Customer experience is perpetual. There is no end-point to how much you can make your customers happy. But in all your efforts, customer engagement ranks the highest. Keeping your customers engaged at all touch-point is a part of customer experience.

    1. Create a full customer journey map.
    2. Identify different platforms of social interactions.
    3. Use analytics to identify user-behavior in real-time
    4. Use intuitive platforms to conduct surveys and know what your customer feels about the whole business.
  • SkyrocketMarketingSkyrocketMarketing subscriber Posts: 7 Member
    1. content is key + be honest and transparent and HUMAN. dont try to be anything else.
    2. dont try to sell them right away. build trust with free giveaways and entertainment

    skyrocketmarketing.org explains all of this in more detail :)

  • likeshigh12likeshigh12 subscriber Posts: 86 Silver Level Member

    Social media is the best platform to engage with his audience. Here you can develop your fanbase shortly and connect with them easily.

  • nakbar100nakbar100 subscriber Posts: 1 Member

    Customers are your handiest sales force. Nurture your customers, have interaction them and commit to giving them a first-rate experience and they may help you grow your enterprise. When clients are without a doubt delighted approximately their experience together with your business enterprise, they sing your praises.



  • ednawelburgednawelburg subscriber Posts: 4 Member

    Similar to what everyone has already said, the true heart of organic engagement with your consumers is through high-quality content.

    If you build a brand with an authentic voice and vision (i.e. you're actually producing a service that is helping a certain group) then communicating with your audience will trickle down to how much you actually know about them.

    Do your research, get your demographics, and objectively execute a medium wherein you, or they among themselves can interact and function as some sort of community :)

    tl;dr - build a community with the overlapping characteristics of your primary market.

  • megjonesmegjones subscriber Posts: 27 Bronze Level Member

    Be nice to your customers and give them them quality after service, after service can really help you build good customer relations, I am into manufacturing welding consumables such as wear plates, thermal spray powder etc. while being in this industry I have learnt that after sale service is very important and that helps me bring more customers. My company name is diffusion engineers.

  • 6Maxi6Maxi subscriber Posts: 22 Bronze Level Member

    Hello maria,

    Thanks for explaining.

  • digitalwaiterdigitalwaiter subscriber Posts: 9 Member

    polls, trending hashtags and quality backlinks is one of the best way to engage.

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