You can find a free help desk - what if you want more

Vitaliy35

Hello all,

I've been looking far and wide for a good helpdesk, or more specifically, a customer service software solution that has all-in-one functionality. What I mean is a knowledge base and a community.

Here are my requirements
1. Free
2. Hosted
3. Helpdesk
4. Knowledge base
5. Community
6. Feedback widget of some sort.

I know UserVoice, Zendesk and GetSatisfaction offer something like that - of course the latter lacking the help desk component.

So far in my search I've only ran across http://helprace.com from this Business Software article http://www.business-software.com/blog/o ... -software/

I'm wondering if there are any more helpdesk apps matching my criteria?

aartijune

Knowledge base and community features make the customer service proactive. Happyfox, help desk software had recently hosted a webinar on How to build an effective knowledge base. It can be found here, https://www.happyfox.com/customer-servi ... edge-base/

Vitaliy35

Interesting resource