I have during my 21+ years of experience worked in multiple Industries and possess a moderate range of skill sets in the areas of Retail and Corporate Banking, Project Management, Recruitment, Web,desk and Mobile app design and development,BPO, KPO, LPO, RPO, Logistics, Quality Assurance, Training, MIS, R&D, Supply Chain, Telecom auditing, Social Media and Medical Transcription. -Managed variety of diversified Teams -Managed Training for Teams -Managed Quality for Teams -Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. -Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency in campaigns -Developed and implemented product and service marketing strategies including advertising, digital campaigns and sales promotions -Managed and increased the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions for the department. -Analyzed campaigns and translated qualitative data into recommendations and plans for revising the project goals. Customer delight is the topmost priority for me in any project. I have been instrumental in helping Companies set up successful profitable centers in a short span of time. I am an avid blogger on various topics as well as an author and a poet. Unique Innovations: • ACTION-MOM – Action Oriented Documents. • TECHCALL – Portable Call Center. • PIONEERS – Complete Company team. • PROPOGATOR – End to End Process Sales to Delivery. • ACCENTUATED VERBALIZED COMPONENTS: New way of learning languages. • UNICORN: Automated Social media marketing. • ESCALATOR: Automated Followup and Escalation of tickets. • BREAK-FREE: Automated Optimal break management system.
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