I’ve been defrauded - any advice?
Over the weekend, an ex-customer defrauded my company by filing a false "unauthorized charge" claim on a payment they had made by Visa, through PayPal. The customer has been and is still using the logo, stationery collateral and brochure designs that were itemized on the invoice for this particular transaction.Despite the fact that I sent PayPal clear and indisputable evidence proving that the charge was 100% legitimate, they still found in the customer`s favour because I am a service-based company. After speaking with them, they are not willing to hear my evidence because I have no third-party courier tracking number to prove "goods were shipped".Needless to say, our company no longer accepts PayPal. As far as I`m concerned, they all but drove the getaway car.So currently I`m out of pocket a pretty hefty amount... and I am very worried that since this method of robbery worked the first time, that this ex-customer may try the same thing with payments they have made for other projects (quadrupling my already significant losses). I want to send a cease-and-desist letter forbidding them from using the design work attached to that payment, but at the same time I don`t want to provoke them into victimizing me further.I am severely disillusioned - not only in this customer for whom I had bent over backward and was extremely generous in free revisions, overtime and add-ons... but moreso in the general lack of protection we have as business owners against customer theft and fraud.Any thoughts or advice would be most welcome.
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