Anyone using live chat at their web site?

bert

I have been considering adding live chat to some of our web pages to help our visitors find what they are looking for faster.  I understand this can also help decrease potential customer loss.  So far I have only found the following two companies that offer this service:
http://www.velaro.com</A>
Has anyone used these or any others succesfully?

bert

Thank you for the input!  I wondered if it would become a toy.

vwebworld

I`ve used crafty syntax  for a client for customer support. When live, you can chat (and it can record the chat so you can have a record of what was "said"). When not live it allows people to send a message (like email).
~Roland

TwilightPics

I`ve just started using ChatStat  The basic services is free, runs off your desktop and you only pay for the features you need.  Their customer service is top notch too.  They actually went to my site after the code was installed and chatted with me to make sure I didn`t have any questions.
TwilightPics2007-7-13 21:31:53

iamready

Chatstat is very cool and there is also chat with me now.Take a look at both of these. Not to sure if they will increase sales, but they are free and in that case they make cents!!!

BigSur

Disclosure one: I work for Velaro.  Disclosure two: I`m not a sales guy.  Obviously I prefer our company to Live Person. It`s the best place I`ve worked in the technology industry, the owners love what they do, they take a lot of pride in customer satisfaction and helping small businesses.  We`re a successful start-up ourselves.  If  I can be of any assitance, feel free to drop me a line:  chad AT velaro DOT com, or call me and I`ll answer any questions: 800-983-5276 ext 41.  Good luck with your search.  BigSur2007-7-25 15:31:50

Thakur

We are using liveperson and We provide Live chat  for websites helpdesk providing 24x7 live chat live help support services ane email management services.