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online fraud and scammers , how do you deal with them

RaniaRania subscriber Posts: 2
edited August 2006 in Building A Website That Works
hi everybody , I just launched a new webstore 15 days ago ( www.dealzusa.com</A>) , I got about 30 orders , 25 of these orders are fraud, all of them are IPOD`s buyers, and they pay 65.00 for overnight shipping , I`m so discourged and I`m already thinking of shutting down the website , I keep thinking what if the other 5 orders that I already processed are fraud .
how do you guys deal with it , what kind of precautions you guys do before accpeting orders , I`m currently using paypal pro for credit card processing , ,,,, I`m so disappointed , I`m an architect ( graduated from a forigen country) and I`m thinking of getting back to work.
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Comments

  • RaniaRania subscriber Posts: 2
    I had to remove all the iPods I have , expect for the Ipod shuffle which is very cheap.
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  • wifistudioswifistudios subscriber Posts: 1
    Don`t be discouraged. I used to own digitalblare.com and we sold 65k a month of electronics and 15k of it was fruad. I learned my lesson. Don`t take credit card orders that you have to be responsible for. My suggestion to you is start using PayPal for you shopping cart solution, so they can take care of the fruad for you and you will not be reliable for those purchases. I hope this helps...
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  • RichardBuggyRichardBuggy subscriber Posts: 4
    Some precautions:

    Never accept orders using free webmail accounts (i.e hotmail, yahoo!, etc)
    Never ship to post boxes or anywhere people can have stuff sent for collecting later
    Pay extra attention to first time orders using your fastest shipping option. People with stolen credit cards use this so the products arrive before you find out the card was stolen.
    Pay extra attention to overseas orders.
    What can you do? If you think the transaction is suspicious then:

    Call the customer
    Check with your bank and their bank
    Hold the order for a few days (tell them you just ran out of stock)
    Perhaps the most creative solution is to validate each new credit card by depositing two small amounts on to it. The real owner can get a statement telling them what the two values were. When they tell you what the values are you can process the order.
    If you`re still suspicious then ask them to send you payment via another method or refuse to process the order (it beats loosing $$`s).
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