Online customer service on website

RuslanPopov

What are
"pro" and "contra" for online customer support on websites. Do you use any online support tool on your site? Please take part in this Shareable Poll and I will share the results in
this branch.

IberoMedia

No support. I have live chat

BJ_C

I use a free livechat, it's very useful.

WebJunky

customer support online or off is critical. that said, live chat online is the best. it is very convenient!