Policies

Fiberartist219Fiberartist219 Posts: 5subscriber
How do you set up your customer service policies? Do you make them up as you go, or do you clearly post them and follow accordingly? If you do have posted policies, what are they, and how did you come up with them?
For example, what do you do when a customer is dissatisfied with a product? Do you allow them to return it? If so, how long of a timeline do you have on returns? Do you have a money back guarantee, or can a customer only exchange items within the same price range? Will you give discounts to a customer that was dissatisfied?
Or, if you make it up as you go based on the situation, how will you know if your desicions are fair?
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