Customer Service

I am continuously looking for ways to improve on my business practices and so I am often adding what ever I think would enhance the service. I would like to have an answering service to take calls from my clients. Has anyone here used those services?What has been your experience?What company would you recommend?
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Have you considered using a toll free service? Depending on the service, you can record info about the services you offer, and prospects can either be forwarded directly to you or they can leave a message.
With the system I use, I capture the telephone number for every person that calls, and I can set up different extensions to describe different services that I offer.
If you want to check it out, go to www.updesk.com. The site describes it as a system for real estate agents, but it can actually be used by any small business.
Best of luck!
beast4/8/2008 2:03 PM
Glad to be of assistance!
When people call they receive and voice mail directing them to different departments. Just add and extra box saying FOR CUSTOMER FEEDBACK PRESS 4 and when someone leaves a feedback FOLLOW UP WITHIN 24HRS. It should be just a few dollars a month