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Books about Customer Service?

Are there any books that can be read to help improve skills in customer service?
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Comments
1- Common Sense Customer Service: Improve Your Job Skills And Provide A Great Customer Experience - By Victoria Wells
2- A Guide to Customer Service Skills for the Service Desk Professional - By Donna Knapp
3- Customer Care Excellence: How to Create an Effective Customer Focus - By Sarah Cook
Regards,
James Kyne
Resume Writer at http://resumeplus.us
Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan by Marilyn Suttle, Lori Jo Vest
An excellent book to share with your customer service staff with questions
at the end of each chapter that get your thinking about how you can improve your customer relationships.
I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad by Jeanne Bliss
The five decisions are defined clearly with examples from several companies that forces you to think about the core of your business.
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StartupNation, LLC